Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience. Please read the following Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales events, or holidays, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email or notification with the relevant tracking information, where available.

2. Delivery Time

Delivery times may vary depending on your location, shipping method, and other circumstances.

Estimated delivery times are provided as a general guideline and are not guaranteed. Delays may occur due to weather conditions, public holidays, customs procedures, courier delays, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer promotional free-shipping options. Any applicable shipping promotion will be clearly stated on our website or at checkout.

4. Tracking Information

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

If you believe your package has been delayed or the tracking information has not been updated for an extended period, please contact our customer support team.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or shipped.

6. Delayed, Lost, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible. We will assist you in communicating with the shipping carrier and resolving the issue where possible.

For damaged packages, we may request photographs or other relevant information to help us investigate the issue.

7. Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on its policies. If delivery cannot be completed because the recipient is unavailable or the address cannot be verified, the package may be returned to the sender.

Any additional shipping costs resulting from failed delivery attempts may be the responsibility of the customer.

8. International Shipping

For international orders, delivery times may vary depending on the destination country and customs procedures.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs-related delays are outside our control and may extend the estimated delivery time.

9. Shipping Restrictions

Some products may be subject to shipping restrictions depending on the destination, applicable laws, courier requirements, or other circumstances.

If we are unable to ship an order to your selected destination, we will contact you regarding the available options.

10. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible after placing the order.

We cannot guarantee that cancellation or modification requests can be accommodated once an order has entered processing or has been shipped.

11. Contact Us

If you have any questions about our Shipping Policy, your order, or the delivery of your package, please contact us through the contact information provided on our website.

We are always happy to assist you.